Money Back Guarantee
We’re confident that our reviews will provide you with effective reports providing powerful guidance for the development programme your organisation needs. We’re also proud of the level of customer service we provide for all our clients.
If however, you are not as convinced as we are, we will be happy to refund the cost of running your 360 reviews in full. The following terms apply:
- This offer applies to our standard Engauge 360 degree feedback tools, Team Navigator and Employee Surveys
- The refund will apply to the per-review charge for running the reviews, and does not include any configuring of the tool to make it a bespoke tool
- Any workshop or consultancy that forms part of the project is not subject to refunds
- A refund can only be given if all outstanding amounts have been paid in full, including the invoice for which a refund is being requested
- Our refund application form must be completed, including information about the reason for the refund request. This information must be supplied in sufficient detail to enable us to rectify any problems and if applicable, improve our processes in future
- If it is possible to resolve any issues to the client’s satisfaction before making a refund, thereby negating the wish for a refund, this will be done in place of issuing the refund.